Blue and orange site safe logo Q Card Logo

Heat Pump Frequently Asked Questions

Do I need to clean my heat pumps filters?

Yes, you do for best airflow.  You need to clean the heat pump filters approximately every three months for the best results and for optimal airflow.

 

My heat pump has stopped working and the power light is flashing?

In the colder months this means the outdoor heat pump unit has gone into defrost mode.  This is normal and should take 15 minutes to complete.  Leave the heat pump unit as is and it will return to its normal operation.

 

My heat pump remote screen is blank and is not transmitting (beeping)?

In most cases you’ll need to change the batteries in your heat pump remote.  Depending on the model of heat pump you have, they are on the back of the remote and typically take 2 times AA batteries.

 

My outdoor heat pump unit has water coming from it?

If it is coming from the drain it is moisture that has been removed from inside.  If it is coming from under the outdoor heat pump unit it is condensation and this is normal.

 

I’ve set my heat pump timer but the heat pump hasn’t come on?

Check the heat pump unit and the timer light should be on.  If the heat pump timer light isn’t on, repeat the process of setting the timer.  Aim the remote at the heat pump, you should hear a “beep” and you’ll know the timer has been set.

 

Does my heat pump need servicing?

Yes, manufacturers typically recommend servicing a heat pump yearly.

 

There are plants around my outdoor heat pump unit, is that going to be a problem?

They could be, it is important that you keep the outdoor heat pump unit clear of any debris and greenery.

 

How do I set the timer on my heat pump remote?

Watch the videos below showing you how to set a timer using a Panasonic heat pump remote, a Daikin heat pump remote, and a Mitsubishi heat pump remote. 

Panasonic Heat Pump

Watch this quick video explaining how to set the timer function on a Panasonic Heat Pump

Daikin Heat Pump

Watch this quick video explaining how to set the timer function on a Daikin Heat Pump

Mitsubishi Heat Pump

Watch this quick video explaining how to set the timer function on a Mitsubishi Heat Pump

If you have any more questions please contact us anytime.  We are on the phone Monday to Friday 9am-5pm. 

Heat Pump Tim

Heat Pump Tim

Meet Heat Pump Tim

Tim has been installing leading brand heat pumps and been in Varcoe for over 25 years.  Read his story and learn more about the industry.

Servicing

Servicing

Did you know?

Heat Pump manufacturers recommend that you service your heat pump yearly.  We are here to help, check out our servicing options.

Contact us

Contact us

Anytime

We need your feedback, because after 25 years in the industry we rely on it to be the best in our field.  At Varcoe we believe in the full circle of conversation.

Heat Pump Frequently Asked Questions

Below is a printable heat pump guide to a the common problems above, so you can get the best out of your heat pump everyday.

GET IN TOUCH

Get in Touch With Us

Would you like to talk to a Heat Pump Specialist?

x